Cancellation & Return Policy

Cancellation Policy

An order can be cancelled any time before receiving confirmation. However, when the confirming e-mail is received, the order will be processed for delivery, and hence cannot be cancelled. Nevertheless, we will do our best to understand order cancellation; otherwise, the product can be returned in accordance with the return policy stated down below.

Return Policy

Purchases are returnable in the event that they have not been used, disassembled, adjusted or damaged within 72 hours of receiving the order. However, the returned items should be unused and in their original packing, including all elements and components contained in the original packing. In case of defect on the parts, they will be subject to return procedures within 7 days through which evaluation takes place.

PS: lubricants, and electrical items are non returnable if connected or used for whatever reason.

Return Procedures

• Talk to a customer support specialist on +971 565511320, chat with us on WhatsApp.
• You will receive return authorization (RA)
• Then, you will receive an email, confirming acceptance of return process
• Put the item in the original packing (non-damaged).
• The delivery company will coordinate with you to receive the item, if it is still in the original packing and does not violate the return policy stated above. The item shall be picked from the delivery location or anywhere in the vicinity no more than 3 kilometers far. Otherwise, the customer shall bear the shipment cost regardless of the return reason.
• If your claim is successfully approved, we will issue your refund according to our policy within 2 to 7 working days through Paypal or Bank Transfer through the same channel of purchase. Please keep in touch with us during these refund. All transaction fees will be borne by the customer. The bank transaction charge will be deducted from customer according to the bank policy.

Governing Law/Jurisdiction

The content of the policy herein is subject to the United Arab Emirates (UAE) laws, Emirate of Dubai, regardless of choice or conflicting principles of law. The customer shall thus agree to turn to the UAE Jurisdiction in case of any conflict, claim or dispute with regard to agreements and whatever emanating therefrom.

Contact Us

In case of queries not addressed hereinabove, please contact us through the following means.

• Mob: +971565511320
• Email: info@danachris.store